Job Description

Harbor Health looking for skilled Administrative Medical Assistants (MAs) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in San Antonio, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.

AMAs will perform work that is central to ensure the clinic operations run smoothly. Their essential duties will include client intake, collecting lab specimens, charting in electronic medical records, administering immunizations, assisting with minor procedures and other supportive functions for the clinical team.

Our AMAs will be responsible for:

• Collaborating with the clinical team to execute care tasks as ordered by our providers.
• Delivers care in accordance with the member's care plan.
• Completing opening and closing tasks each day to prepare for daily operations.
• Supporting the care team to ensure clients’ needs are met and hand-offs are appropriately conducted.
• Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
• Quickly answering or properly referring questions
• Notifying providers of patient arrivals
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records, files accordingly
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Facilitates patient check-in and check-out. Explain payment options.
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, and conducts insurance verifications and authorizations

Successful AMAs will have:

• High School Degree or equivalent
• Medical Assistant Certification
• Minimum of 3 years of experience in primary care
• CPR Certification
• Computer skills with the ability to enter information in the E.H.R. system and compile reports or data as requested
• Ability to read, write, and speak English
• Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds
• Ability to work effectively with managers, co-workers, members of the public and professional groups
• Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude
• Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, and effectively assist providers

If you are passionate about health care and you want to create something new together, please apply to be a part of our team!

Physical Requirements of the role include:

• Working rotating shifts
• Physically demanding, moderate-stress environment
• Exposure to blood and body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

Additional Skills & Experiences Preferred include:

Bilingual English/Spanish Experience Preferred

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