Title: Bilingual (Spanish) Client Service Representative
Pay Rate Range: $17.00 - 18.30/hr.
Employment Type: Contract (W2 through Tekberry)
Assignment Duration: March 2026 March 2027
Schedule: Full-time, Monday Friday (9:00 AM 5:00 PM)
Work Arrangement: 100% Onsite
Location: Davie, FL 33314
Job Code: 1481633
Tekberry is seeking a Client Service Representative (CSR) to support our client's Arbitration Hub operations. This role serves as the primary point of contact for customers, providing high-quality support through phone, chat, and email channels.
The ideal candidate will be able to work independently, manage multiple tasks, and confidently resolve customer issues while maintaining professionalism and strong communication. This role requires a proactive approach to problem-solving and the ability to navigate complex situations to support customer success.
As a Tekberry W2 employee, you will have access to health benefits including medical, dental, vision, and 401(k) options.
Key Responsibilities Customer Support & Issue Resolution Serve as the primary point of contact for customer inquiries via phone, chat, and email
Manage customer issues from initial contact through resolution
Provide timely, accurate, and professional responses
Identify, assess, and resolve customer issues efficiently
Partner with internal teams (IT, Product, Operations) to resolve escalated concerns
Monitor and follow up on all open issues to ensure completion
Build and maintain strong relationships with customers and partners
Educate clients on products, services, and processes
Support dealers by providing guidance and resolving operational challenges
Document customer interactions and resolutions within internal systems
Identify trends, exceptions, and opportunities for process improvements
Collaborate with teams to establish best practices and improve workflows
1 2 years of customer service experience
Strong multitasking and organizational skills
Excellent verbal and written communication skills
Ability to remain calm and professional under pressure
Ability to work independently with minimal supervision
Must be able to work onsite Monday Friday
Bilingual Spanish (preferred)
Experience in high-volume call center or customer support environments
Experience handling escalations or complex customer issues
This is an onsite essential role supporting customer service operations within a fast-paced environment. The position requires consistent attendance, strong attention to detail, and the ability to manage multiple customer interactions simultaneously.
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