Job Description

Title: CSR/Transaction Processor Associate II

Location: East Hartford, CT 06108

Pay: $21/hr
Full-Time | Monday Friday (8:30 AM 5:00 PM)

Duration: 6+ Months

Position Overview:
We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford, CT. This is a hybrid role that combines transaction processing, data entry, and light customer support.

In this role, you will work with programs that provide financial assistance (e.g., SNAP-related benefits), ensuring accurate processing of consumer information and maintaining high productivity and quality standards.

• Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures
• Perform data entry and screening of consumer information using multiple systems
• Maintain high standards for productivity, accuracy, and quality (QAP)
• Research, analyze, and update consumer records as needed
• Communicate with clients via written and verbal channels
• Provide support to the call center team during peak times (inbound inquiries)
• Accurately document all interactions and updates
• Ensure timely completion of tasks to meet contract deadlines
• Adhere to attendance, compliance, and workplace policies
• Contribute to a positive team environment and continuous improvement efforts

• High School Diploma or GED required
• Must meet at least two of the following:
  • Associate's degree or higher
  • 6+ months of call center or customer-facing experience
  • Experience processing eligibility or transactional data
• Typing speed of 40+ WPM
• Strong attention to detail and accuracy
• Ability to work in a fast-paced, structured environment

• Strong data entry and multi-system navigation skills
• Ability to prioritize tasks and meet production goals
• Analytical thinking and problem-solving ability
• Excellent communication and interpersonal skills
• Ability to work independently after training
• Flexibility and adaptability in a changing environment
• Professionalism and reliability with strong attendance

• Experience in public assistance programs (SNAP, Medicaid, etc.)
• Prior experience in high-volume processing or back-office operations
• Customer service experience handling sensitive or escalated situations

• Hybrid/onsite work model in East Hartford, CT
• Standard 40-hour workweek
• Weekly time reporting
• Background check and drug screening required

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