Job Description

A Sleep Inn front desk agent acts as the primary point of contact, ensuring a welcoming, efficient experience through managing check-ins/check-outs, handling reservations, and resolving guest inquiries. Key duties include processing payments, answering phones, promoting hotel amenities, and maintaining a clean lobby, with some roles requiring night audit functions and collaboration with housekeeping.

Key Responsibilities & Duties:

• Guest Service: Greeting guests warmly, managing check-ins/check-outs, and handling reservations via phone, email, or in-person.
• Administrative Tasks: Operating hotel management software, processing payments, handling billing inquiries, and keeping accurate records.
• Communication: Answering phone calls promptly, providing information on hotel services, and recommending local attractions.
• Problem Resolution: Addressing guest complaints or special requests to ensure satisfaction.
• Operational Support: Maintaining lobby cleanliness, coordinating with housekeeping/maintenance, and, for night shifts, running the night audit.

Common Requirements:

• Experience : While entry-level roles are common, many locations prefer at least one year of hotel or customer service experience. Choice hotel experience is a plus.
• Skills : Proficiency in basic computer software (MS Office) and the ability to multitask in a fast-paced environment.
• Physical Demands : Ability to stand for an entire shift (typically 8 hours) and occasionally lift small items (up to 25 lbs.).
• Schedule : Flexibility is essential, as shifts often include weekends, holidays. 1st and 2nd shift position.

Working Conditions & Benefits:

• Workplace Variety : At some locations, front desk staff may assist with laundry or breakfast area maintenance during downtime.
• Perks : Employees typically receive hotel discounts across the Choice Hotels network.

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