IT Helpdesk Support Specialist Job at Judge Group, Inc., Kokomo, IN

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  • Judge Group, Inc.
  • Kokomo, IN

Job Description

Salary: $41,600 - 54,080 per year Requirements:

  • Bachelors degree preferred with a minimum of 1 year in Corporate Technical Support
  • Openness to travel up to 10% of the time
  • Availability to work from 8:00 AM to 5:00 PM
  • Potential for occasional evening and weekend shifts as needed
Responsibilities:
  • Act as the primary contact for internal applications, hardware, mobile, and remote tech support in a manufacturing setting
  • Record, organize, and manage all incoming tickets in the Helpdesk Ticketing System
  • Follow up on unresolved issues with customers regarding the status and resolution of incidents or requests
  • Diagnose and address hardware, software, and network challenges
  • Create documentation for procedures, FAQs, and asset inventory
  • Identify problem patterns and carry out troubleshooting for recurring issues until lasting solutions are found
  • Offer technical guidance to executive personnel and their support staff based on IT expertise
  • Deliver outstanding IT assistance to C-level executives and maintain a high level of customer satisfaction
  • Foster trust and strong relationships with customers while acting as a liaison between them and consulting teams for new business opportunities
  • Fulfill the role of Company Security Program Administrator
  • Serve as the Company VPN Administrator
  • Develop IT policies and application forms
  • Provide support for VIPs and business travelers
  • Conduct IT server room maintenance and follow up on all relevant issues
  • Investigate network concerns and collaborate with the Network team
  • Address file server issues and work with the Server team
  • Perform repairs on PCs and laptops and resolve software-related problems
  • Manage security applications
  • Troubleshoot Windows and printer issues
  • Utilize fundamental server and network knowledge
Technologies:
  • Hardware
  • Support
  • Mobile
  • Network
  • Security
  • VPN
  • Windows
  • Active Directory
  • Android
  • Marketing

More:

We are located in Kokomo, IN, and offer a competitive hourly wage ranging from $20.00 to $26.00. Our company is looking for an IT Technical Support professional for a contract period of over one year. We value extraordinary support and aim to foster a positive working environment where our team can thrive. Join us and be a vital part of our IT support team.

last updated 14 week of 2026

Job Tags

Hourly pay, Full time, Contract work, Afternoon shift

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