Job Description

Hours: 40-hours per week, salaried position

Full-time days

Lake Sunapee Region VNA & Hospice is seeking a proactive and detail-oriented IT Support Specialist to provide excellent customer service and technical support to both our internal end-users and external vendors.

Job Highlights for the IT Support Specialist:

• Become an essential part of our trusted, multi-disciplinary team
• Work in an environment where you are heard, empowered, and respected
• Excellent benefits

Responsibilities of the IT Support Specialist:

• Engaging in front-facing customer service for end-users experiencing technical difficulties
• Resetting passwords and unlocking accounts in Active Directory
• Troubleshooting Outlook and mobile device email issues
• Installing and configuring printers and other office equipment (local and network)
• Assisting end-users with VPN connections and resolving basic networking issues
• Applying updates and patches to laptops/iPads/mobile devices
• Managing help desk ticket queues and following up with end-users in a timely manner
• Serving as Security Officer to ensure compliance with HIPAA regulations
• Maintaining the telecommunication system, working with vendors to ensure proper functioning and cost-effectiveness
• Functioning as principle on-call agent for IT related issues with backup provided

Qualifications of the IT Support Specialist:

• Associates degree in IT-related field preferred
• Minimum of 2 years’ experience in Helpdesk Support position
• Strong understanding of network protocols, operating systems, and database management
• Healthcare IT (Electronic Medical Record) experience preferred
• Experience with Active Directory, Microsoft 365, remote desktop tools, and basic networking
• Excellent problem-solving skills with the ability to work under pressure
• Excellent communication (verbal and written) and customer service skills to effectively interact with team members and end-users
• Ability to work independently as well as part of a collaborative team environment.

• Working knowledge of network infrastructure – network routers, switches, WAPs, protocols
• Strong ability to multitask and prioritize work in a fast-paced environment
• Proof of Flu vaccination
• Reliable transportation
• Valid driver's license
• Automobile insurance
• Physical exam within the last year
• Two-step TB test

Lake Sunapee Region VNA & Hospice is a mid-sized agency, providing home health care, hospice, palliative and personal care services to people of all ages in parts of Grafton, Merrimack, and Sullivan counties in New Hampshire.

Lake Sunapee Region VNA is an Equal Opportunity Employer.

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