Job Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Massage Therapist , you will administers professional massage and body treatments to our guests. You will help guests relax, recharge, and feel their best. In our world-class spa environment, you can focus on your craft while providing an exceptional experience every time.

At Westgate Resorts, our team members are the heart of our success. When you join the team, you become part of a company that values hospitality, teamwork, and growth.

What You’ll Do as a Massage Therapist:

• Be prompt for each appointment and complete services within designated time frames
• Provide consistent, professional massage and body treatments in accordance with spa protocols and certification standards
• Inform and educate guests on wellness concerns and service options
• Properly care for equipment and use appropriate amounts of products to support cost control
• Maintain complete knowledge and understanding of all services and products offered
• Uphold sanitation and sterilization standards as required by law and spa policies
• Prepare rooms, clean and restock as needed between appointments
• Communicate to management any staff or guest issues requiring attention
• Actively promote spa services, treatments, retail products, and available programs or promotions
• Handle guest questions and concerns professionally and courteously
• Respond promptly and appropriately to all guest requests
• Work independently with minimal supervision
• Maintain a positive attitude and contribute to a high-quality work environment
• Participate in and support ongoing training and staff meetings
• Assist in all areas of spa operations as requested by management
• Perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as a Massage Therapist:

• Ability to create customized treatment plans
• Understanding of contraindications and safety standards
• Strong communication and listening skills
• Professional bedside manner and client service orientation
• Respect for client confidentiality and boundaries
• Ability to work independently or as part of the team
• Excellent communication and listening skills, as well as basic computer knowledge
• Must be a team player

Requirements:

• High school diploma or general education degree GED
• The Team Member must regularly lift and/or move up to 50 pounds
• Follow instructions without close supervision
• Must be able to work weekends and holidays as needed
• Required to pass a background screen, drug test, and prove eligibility to work in the United States
• Must meet all licensing requirements to practice Massage Therapy in the state of Tennessee

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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