Job Description

Job Title:
Meter Technician I

Department:
Customer Care & Billing 

Location:
City of Boerne, Texas

Salary Range:
$47,299.20 - $59,092.80 DOE Annually

Job Description:
Performs skilled work in the areas of utility meter maintenance, installations, programming, repairing, reading & customer service work orders.  Troubleshoots, diagnoses, corrects, and rectifies meter problems.  Verifies the proper installation and set-up of utility meters.  

Key Responsibilities:

• Installs, repairs, and inspects utility meters and meter reading equipment; troubleshoots utility meters, reports meter diagnostics, errors, leaks, and alert codes diagnoses, and corrects and rectifies meter problems in the field; registers read resolutions, updates settings to transmitters, and installs field splice kits.
• Reads and records consumption of residential and commercial utility meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters. 
• Responsible for completing meter changes, installations, and repairs to water meters; performs a variety of on-site adjustments to ensure appropriate recording of consumptions on all utility meters; changes out and/or programs electric and gas modules; clears and removes dirt and debris away from meters and out of meter boxes; clears and removes grass and other vegetation away from immediate vicinity of utility boxes as required for accessibility.
• Responds to customer service requests, not limited to connections, disconnections, rereading meters, checking for leaks, etc.; generates meter reports to identify problematic meters, tampers, and stopped meters; creates and completes service orders; posts notices at physical locations regarding non-payments, customer information, and encroachment issues.
• Utilizes handheld devices to collect geographic coordinates, usage profiles, etc.; generates meter reports for various departments; assists in the resolution of billing disputes; maintains Automated Metering Infrastructure (AMI) hardware.
• Imports and exports meter data, loads and unloads routes to reading devices, ensures the integrity of meter data between reading devices, and alerts the AMI Operations & Billing Supervisor, Meter Technician II, and/or Customer Care & Billing Assistant Manager when consumption audits need to be changed.
• Assists outer departments when needed.
• Picks up mail, necessary paperwork, supplies, and/or miscellaneous items as needed.
• Serves as essential emergency personnel when required.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Qualifications:

• Education: High school graduation, or its equivalent, plus at least two years of related experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Knowledge of: . customer service skills; general operational characteristics of utility meters; understanding of data entry procedures, computer operations, and concepts; and business English, spelling, punctuation, modern office practices, and safety rules and procedures.
• Skill/Ability to : represent the City in a friendly and helpful manner regarding inquiries, information, and problem resolution while promoting a positive image of the utilities to the customers; demonstrate the ability to adapt to change in procedures and workload and be able to maintain composure when confronted with stressful situations; ability to interact effectively with others in the workplace; read, record and/or report utility meter consumption accurately; comfortable using handheld computers needed to program meters, update device software, gather profiles, and capture geographic coordinates.  Ability to gain knowledge of the AMI system, billing CIS, and reading data management system.  Work independently in the absence of a supervisor; ability to work with several departments to accomplish goals; ability to communicate effectively verbally and in writing with a variety of individuals; ability to follow instructions with great attention to detail; ability to effectively prioritize and juggle multiple concurrent projects.
• Safety/Physical Requirements : Position requires bending, stooping, and reaching as needed, sitting stationary for extended periods of time, use of hands to feel objects, tools, or controls; ability to lift/carry up to 40 lbs. Drive vehicles daily in Boerne and the surrounding area.
• Certifications & Licenses Required:  Must be bondable and possess a valid Texas driver’s license. Approved safety class within the first six months of employment. Approved Meter Technician class within the first year of employment .

Application Process:

1. Submit resume, cover letter, and application form. 
2. Initial phone/video screening interview.
3. In-person interview with hiring manager and staff.
4. Skills assessment (if applicable).
5. Final interview and reference check.
6. Job offer to selected candidate.

Special Benefits & Perks:

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 42% for dependents, medical only.)
• Short-Term and Long -Term Disability
• Vacation/ Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

Application Timeline:
The hiring process generally takes 2 to 4 weeks from application submission to offer. Join our team and help foster a community of learning and engagement in Boerne!

The City of Boerne is an equal-opportunity employer.

 

Job Tags

Full time, Temporary work, Work at office, Immediate start

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