Job Description

Patient Enrollment Specialist (Healthcare Outreach & Patient Experience)

Carrollton, GA | CareTrack Health

“Make a real impact on patients' lives…between doctor visits”

Our Mission

To help patients stay healthier at home…while giving providers the insight they need to intervene earlier and improve outcomes. We believe the most important care happens between visits…and we're building the systems and teams to support that every day. As a Patient Enrollment Specialist, you'll play a critical role in helping patients access these life improving programs.

How We Work at CareTrack

Our values aren't just words…they show up in every patient conversation, every follow-up, and every outcome we help improve.

C A R E T R A C K

• C – Compassion

We meet patients where they are…with empathy, patience, and respect

• A – Accountability

We follow through…for our patients, our partners, and each other

• R – Reliability

Patients and providers can count on us…every time

• E – Excellence

We take pride in doing things the right way…not the easy way

• T – Teamwork

We win together by supporting one another

• R – Respect

Every patient interaction matters…and deserves our full attention

• A – Adaptability

We stay flexible and solution-focused in a fast-moving environment

• C – Communication

Clear, honest, and timely communication is at the core of everything we do

• K – Knowledge

We continuously learn and improve to better serve our patients

A Day in the Life

You start your day reviewing your outreach list…patients who could truly benefit from extra support between doctor visits. Your first call is with a patient who's a little unsure…you take time to explain how the program works, ease their concerns about cost, and help them understand this isn't “more work”…it's support.

A few calls later, you connect with someone who's been struggling with their blood pressure. You walk them through how CareTrack can help monitor trends and keep their doctor informed. By the end of the call, they're enrolled and relieved to have help.

Throughout the day, you:

• Follow up with patients who had questions or needed time to think

• Send and respond to text messages to make communication easier

• Document conversations clearly so the care team stays aligned

• Work toward your goals while focusing on quality conversations…not just volume

Some days are fast-paced…some patients are hesitant…and that's where you shine. You stay consistent, positive, and focused on helping each person feel comfortable and informed. At the end of the day, you've helped multiple patients take a meaningful step toward better health.

What You'll Do

• Connect with eligible Medicare patients by phone and text to introduce CareTrack

programs (RPM/CCM)

• Clearly and confidently explain how the program works, including benefits, expectations,

and costs

• Build trust with patients and guide them through the enrollment process

• Obtain consent and ensure patients feel comfortable and informed

• Document all interactions accurately in our system

• Follow up persistently (but respectfully) to help patients get started

• Collaborate with internal care teams to ensure a smooth patient experience

• Meet or exceed enrollment and outreach goals

What Success Looks Like

• Patients feel informed, comfortable, and confident enrolling

• High-quality conversations…not just high call volume

• Consistent follow-through and attention to detail

• Strong documentation and communication across the team

• Ability to turn hesitant patients into confident participants

Compensation & Growth Opportunity

This role includes a performance-based compensation structure tied to weekly enrollment goals. Top performers are able to significantly increase their earnings by consistently helping more patients get enrolled and supported through our programs.

We believe in rewarding:

• Consistency

• High-quality conversations

• Strong follow-through

• Meaningful patient impact

If you're motivated by goals and take pride in your performance, this role offers strong earning potential beyond base pay.

Who This Role Is Not For

This role is incredibly rewarding…but it's not for everyone.

This may not be a good fit if you:

• Prefer minimal phone interaction or get drained by frequent conversations

• Are looking for a low-activity or “task-only” role with limited accountability

• Get discouraged easily by rejection or hesitant patients

• Struggle to stay organized or follow up consistently

• Prefer rigid scripts over real, human conversations

• Are uncomfortable discussing program costs or answering patient concerns directly

• Need constant direction instead of working toward clear goals independently

What We're Looking For

• Strong communication skills and natural ability to connect with people

• Empathy and patience, especially when working with older adults

• Comfortable speaking on the phone for extended periods

• Organized and detail-oriented

• Basic computer and typing skills (40+ WPM preferred)

• Ability to handle objections and guide conversations effectively

Preferred (but not required):

• Experience in healthcare, care coordination, or patient outreach

• Call center, sales, or customer service experience

• Familiarity with Medicare-aged populations or chronic conditions

Why CareTrack

• Mission-driven work that genuinely improves lives

• Fast-growing company with opportunities to grow

• Supportive, team-oriented environment

• Clear expectations and performance metrics

Benefits

• Medical, Dental, and Vision Insurance

• Short-Term & Long-Term Disability

• Paid Time Off (Vacation, Sick, Holidays)

• Life Insurance (Basic, Voluntary & AD&D)

Final Thought

Top performers in this role tend to naturally align with our CARETRACK values…they care deeply about people, communicate clearly, and take pride in doing meaningful work every day.

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