Job Description

The Opportunity

The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.

Guided by our purpose - always with you, building a more confident future - and MetLife's New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross-functional collaboration, and meaningful impact on client satisfaction and retention.

Key Responsibilities

• Lead the day-to-day administration and service delivery for multiple complex National Accounts clients in close partnership with the Account Executive.

• Serve as the primary client liaison, ensuring effective communication and coordination between clients and internal MetLife partners.

• Coordinate and facilitate ongoing client meetings (in person and virtual), including preparation of agendas, materials, presentations, and meeting minutes; participate in Finalist and Stewardship meetings.

• Provide consultative and alternative solutions to client requests, identifying potential plan design and service options aligned with client needs.

• Deliver exceptional customer service through timely execution, responsiveness, and a strong focus on client satisfaction.

• Lead client account audits and strategic planning efforts, partnering with financial teams and other internal stakeholders to complete client reports.

• Act as a key resource and, as needed, a subject matter expert supporting the Customer Unit and National Accounts teams.

• Partner with the Proposal Unit to research and respond to RFP questionnaires.

• Support contract execution by understanding key provisions of client agreements and assisting with compliance and execution activities.

• Maintain working knowledge of competitor products, industry trends, and legal or regulatory developments impacting the business.

• Apply strong product and systems knowledge across MetLife's group insurance offerings to support effective client interactions and analysis.

Required Qualifications

• High School Diploma or equivalent.

• Five or more years of experience within the insurance industry, supporting account management or client service functions.

• Five or more years of client-facing account management or customer service experience, with a demonstrated passion for client service excellence.

• Strong organizational, interpersonal, and communication skills, both written and verbal.

• Ability to work autonomously, manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.

• General understanding of the employee benefits industry.

• Proficiency with Microsoft Office applications and virtual meeting tools such as Teams and Webex.

• Self-motivated learner with a proactive approach to professional development.

• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's degree.

• Experience supporting Disability insurance products.

• Demonstrated ability to balance client expectations with organizational capabilities.

• Project management skills, including problem-solving, analytical thinking, attention to detail, and sound decision-making.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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