At Chatham Oral Surgery, the Patient Experience Specialist will interact with our valuable patients by addressing inquiries and resolving complaints. You will be able to connect with a patient in a very short time frame, hear the patient and ensure they walk away from the phone call satisfied that they have the best information possible. The best person for the position would be able to carry on a conversation with our patients and also keep the phone call moving. Yes….it is an art. If you feel like you have the skills to accomplish this, then please apply!! We are looking for efficient, knowledgeable team members that truly care for the people they interact with, everyday.
The first thing you should know is that we believe in showing how valuable our team members are to this practice. Without our team, this office would not be here…each person is worthy of every benefit that is provided!
Supervisory Responsibilities:None
Duties/Responsibilities:
Interacts with patients via telephone, text, email, online chat, or in person to provide support and information on Chatham Oral Surgery’s services, Doctors, scheduling and billing.
Collects information and schedules new and existing patient appointments for oral surgery, consultations while answering questions about upcoming post-op visits.
Fields patient questions and complaints; when the issue is beyond the specialist’s current knowledge, forwards to the assigned specialist or other appropriate team members.
Ensures that appropriate actions are taken to resolve patients problems and concerns.
Maintains patient accounts and records of patient interactions with details of inquiries, complaints, or comments (via patient information systems)
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve patient grievances.
Proficient computer skills with the ability to learn new software.
Strong relationship building skills.
High school diploma or equivalent.
patient service experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The Good Stuff
BENEFITS:
Sam's Club Membership
Costco Wholesale Membership
Free Gym Membership
Paid Weekly
401(k)
401(k) matching
Profit Sharing
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
SCHEDULE:
8:00am - 4:00pm or 9:00am to 5:00pm
Day shift
Why we will love you You are excited to be on the ground floor of IKEAs transformation strategy You have been actively involved in the coaching, development and leadership of others (minimum 5 years) You have passion for planning and designing inspiring home furnishing...
...Job Description: We are seeking a highly organized and proactive Virtual Assistant to support our real estate team with daily administrative and operational this role you will assist with scheduling client communication data management and transaction coordination....
...Location : Monroe County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2026-50914-14760 Department: Fish & Boat Commission Division: FB Div Fshres Mgmt Opening Date: 06/04/2026 Closing Date: 6/18/2026 11:59 PM Eastern Job Code:...
...motivates residents regarding appropriate individual and group activities based on resident interests and opportunities for growth.... ...organizes a calendar of events. Submits the calendar to the Executive Director for final approval. Posts and distributes the calendar....
...seasons simple, elegant, and expressive A balance of earthy flavors and refined, thoughtful presentation While we are not a vegan restaurant, we value a chef who can thoughtfully incorporate plant-forward and vegan offerings , alongside expertly prepared meats...